Frequently Asked Questions
Who handles the delivery?
We will coordinate all aspects of your memorial delivery and installation.
How long will it take for my memorial to be installed?
Memorial orders can take anywhere from 8 weeks to 6 months to complete depending on if the granite is in stock at our plant, needs to be ordered domestically or will be coming from overseas. Rush service is available for an additional fee. If a specific delivery date is important to you, be sure to notify your memorial specialist so they can guide you appropriately.
Are the designs, colors and text shown on your website interchangeable?
Yes! The photos shown on our website are just examples. You can intermix the colors, designs and text to create what you like best.
Do all cemeteries allow all types of memorials?
No, they do not. Many cemeteries have regulations regarding the size, style and sometimes even the color memorial you can have. Often these regulations vary by section and even by row within a certain cemetery. If you're not sure what will be allowed on your grave(s), call our office for assistance.
What type of warranty do you offer?
Our warranty is the most comprehensive you will find. Among other things, we guarantee the granite and workmanship for 50 years!
I want to use special artwork on the memorial that is not in your design
catalog. Can you do that?
Absolutely! Just bring us a clear image of what you would like engraved. Some artwork may need to be modified to be depicted in a beautiful yet durable way due to being carved in stone.
What are your payment terms?
You are welcome to pay in full or leave a deposit. If leaving a deposit, we require 50% down with the balance due prior to installation. All in-cemetery work requires payment in full with the signed order. Interest-free payment plans are available with production of the memorial to begin once the order has been paid in full.
What's the difference between buying a headstone from you versus
the cemetery?
Most cemeteries have a very limited selection of memorials to choose from and they subcontract all the design and production work to a third party. They never even see the memorial they sold you! At City Monument, memorials are our only business. We have a large selection of granite colors for you to see and hundreds of designs in our catalog to choose from. The memorials are engraved at our own production facility and are inspected prior to delivery to ensure you will receive exactly what you ordered. A headstone is something you are only going to purchase once. Make sure you purchase wisely.